ITIL® Strategy (Version 5)

The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management.

This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Strategy (Version 5) – part of the evolving ITIL framework – supports a holistic understanding of product and service management with strategy at its core, combining proven principles with practical, role-aligned guidance. It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every strategy-related role across the entire organization.

The new ITIL Strategy includes guidance on how to:

• manage products and services holistically across their lifecycle, from a strategic perspective
• turn strategy into practical action to drive real growth
• develop, deliver and sustain an AI-native strategy while remaining human-centric
• enhance strategy with digital and AI capabilities, responsibly and effectively
• speak a common language across teams to enable winning strategies.