The Heart of Business

A Wall Street Journal Bestseller
Named a Financial Times top title
Published in 19 languages

How to unleash "human magic" and achieve extraordinary results.

When Hubert Joly became CEO of Best Buy in 2012, many believed the company was headed for collapse. The electronics retailer was losing ground to online competitors, and industry analysts predicted its demise.

Eight years later, Best Buy had engineered one of the most remarkable turnarounds in modern business. Under Joly's leadership, the company became one of the nation's most admired employers, dramatically improved customer satisfaction, and delivered exceptional shareholder returns.

In The Heart of Business, Joly reveals the leadership philosophy behind that transformation and offers a powerful model for modern management:

• Pursue a noble purpose
• Put people at the center of business
• Create an environment where every employee can blossom
• Treat profit as an outcome, not the goal

In this book, Joly shares memorable stories, lessons, and practical advice, all drawn from his own transformation—from a hard-charging McKinsey consultant to a leader who believes deeply in the power of human magic.

The Heart of Business is a timely guide for leaders who want to rethink traditional management, lead with purpose and humanity, and achieve extraordinary results.